In compliance with Rule 1 of the SRA Transparency Rules we confirm that we do not as part of our usual business provide any of the services set out at Rule 1.3 (to individuals) or at Rule 1.4 (to businesses) to the public.
To the extent that LCM may agree to carry out any of services described in Rule 1.3 (a), residential conveyancing work, or Rule 1.3 (b), probate work, this will only ever be for our existing clients and never for the public. We do not provide any of the other services set out at Rule 1.3 or at Rule 1.4 for our clients.
In compliance with Rule 1.5(c) of the SRA Transparency Rules the person conducting legal matters for our existing clients will be Mr Ian Smith, a solicitor authorised and regulated by the SRA. As stated above he will not provide any legal services to the public and will only do so for our existing clients. For further information about Ian please refer to the “Meet the Team” section of this website.
In compliance with Rule 2.1 of the SRA Transparency Rules any complaint in respect of legal services provided by us must be made to our registered office address at 60 Spring Gardens, Manchester, M2 2BQ. Any complaint by our clients will be dealt with in accordance with the SRA rules which apply to any complaint.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority at the SRA’s website athttps://www.sra.org.uk/consumers/problems.page
Where we are undertaking legal services on behalf of our existing clients and we cannot settle their complaint with us they may refer it to the Legal Ombudsman to be looked at independently. The Legal Ombudsman investigates complaints about service issues with lawyers. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern and you must also refer your concerns to the Legal Ombudsman within six months of our final response to you.